At KCNelectric, we prioritise your savings with our unbeatable money-back assurance!
No matter if it's a bike, a spare part, or an accessory, our promise is to give you the best deal across all European retailers. If you discover the same product for a lower price within four weeks of your purchase from us, we will refund the difference! With us, you can be confident of securing the best value for your money.
In other words, we stand by our commitment to ensuring that the price you pay at KCNelectric is the lowest among all European vendors, or we will recalibrate our price to match the market's lowest.
REFUND POLICY POST-PURCHASE
If you spot a lower price on any European retailer's platform within four weeks of your purchase, simply reach out to us at service@kcnelectric.com.
Present us with the legitimate competing offer, and we will return the extra amount you paid, or offer you a voucher of the same value – as per your preference.
REFUND POLICY PRE-PURCHASE
If you notice a lower benchmark price BEFORE making a purchase from us, the same process applies.
Share with us the competitor's offer, and we will promptly adjust our price to ensure you receive the best possible deal.
For orders through our online shop, send us the direct link to the competitor's product, including the price and shipping costs, and we will tailor our offer accordingly.
IMPORTANT NOTES TO KEEP IN MIND:
The offers do not apply to any form of leasing and "all-inclusive packages" from easybikefinance.
The competing offer must be current, i.e., within three calendar days.
The item in question must be readily available for delivery to the customer within the next four weeks as per the competitor's offer.
All additional charges (shipping, assembly, PayPal fees, etc.) must be taken into account.
The manufacturer, type, model, model year, size, colour, and features must align with our offering.
Eligible competitors are those operating under Lithuanian law in Lithuania.
Auction platforms such as eBay (including eBay classifieds) are exempt from our money-back assurance.
Please note that price alert vouchers (under the "money-back assurance" policy) cannot be combined with other promotional offers and discounts (e.g. newsletter voucher code).
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