WHERE WILL MY PACKAGE BE SENT FROM AND HOW LONG WILL IT TAKE TO ARRIVE？
About e-bikes:
We have local warehouses in UK, Germany, Italy, Poland, USA, Indonesia.
We will arrange delivery within 48h (working days) after the order is placed.
After delivery, customers can receive the parcel within 48h after delivery for orders from UK, Germany, Netherlands and Austria; orders from other countries will receive the parcel within 2-7 days
About accessories:
Batteries shipped from overseas warehouse,about 2-7 days delivery; other accessories shipped from China, about10-25 days delivery.
HOW LONG IS THE WARRANTY FOR EBIKE?
Usually the whole bike warranty period is one year, and the warranty period of individual special accessories will be different as follow:
Warranty Policy
WHAT IS THE DIFFERENCE BETWEEN THE EU VERSION AND THE INTERNATIONAL VERSION?
EU version is produced for the countries that require bicycle speed and motor wattage and not allowed to use the throttle . bike speed can’t unlock . throttle not work . only has Pedal and electric assist mode.
International version : when you receive bike , bike is same with EU Version , has pedal and electric assist mode, but if you need higher speed and want use throttle ,you can adjust to another model which has assist mode and throttle mode , also can unlock speed .
DO I NEED TO PAY CUSTOMS DUTY OR VAT TO BUY ADO EBIKE?
Ebike is free shipping .
DOES THE EBIKE COME WITH THE BATTERY, DO I NEED TO BUY IT SEPARATELY?
Each bike comes with 1 battery, when you place an order you can see that the battery is installed inside the bike.
CAN I MOUNT THE BABY CARRIER ON THE EBIKE?
For the safety of riding, we do not recommend installing the baby carrier on the bike.