All Ebikes are covered under our 1-year, all-inclusive manufacturer’s warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

Warranty Period And Target Audience Terms

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

Limited Warranty

Ⅰ）Lifelong Technical Support

We commits to providing lifetime technical service to our users. Any needed ,please contact with us.

Ⅱ）Covered Products

We will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

PartsWarranty TimeWarranty Policy
Structural parts（1) Frame10 years   Please feel free to contact service@kcnelectric.com for questions about product installation and accessory adjustments.We will provide professional online technical support. Note: After the secondary assembly of the drive system and transmission system, secondary debugging is required. 
（2）front fork1 year
（3）seat tube1 year
（4）handlebar1 year
（5）headset stem1 year
（6）brake handle1 year
（7）brake lever1 year
（8）sprocket crank1 year
（9）chain wheel1 year
（10) thumb shifter1 year
（11）derailleur1 year
Electric parts（1）charger1 year
（2）battery1 year
（3）motor1 year
（4）controller1 year
（5）instrument1 year
（6）booster1 year
（7）USB charger1 year
（8）acceleration handle1 year
（9）2in1 switch1 year
（10）head light1 year
Wearing partsHandle grip, saddle, pedal, tire, fender, etc. wearing parts with no warranty time. If there is any damage during use, please buy from www.kcnelectric.com;

Note:

Frame issues excluded from this warranty include but are not limited to:

1. Corrosion

2. Paint fade, scratches, and impact marks

3. Impact damage

4. Non-reversible modification (such as drilling or welding)

5. Chain guard mounted to the frame, if applicable

Battery non-warranty situation：

1.  Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;

2.  Defects or damage caused by private modification

3.  Scratches, dents, and cosmetic damage, unless caused by KCNELCTRIC;

4 . Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

5.  Ordinary wear and tear;

6.  Defects or damage to the Products caused by the use of accessories, products, or   ancillary/peripheral equipment not furnished or approved by KCNELCTRIC for the Products;

7.  Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual;

8.  Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

This Limited Warranty Does Not Cover:

1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);

2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extendsone week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;

4. Labor charges for part replacement or changeover;

5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

6. Scratches, dents, and cosmetic damage not caused by KCNELCTRIC;

7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by KCNELCTRIC for the Products;

9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner’s Manual;

10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

11. Ordinary wear and tear not resultingfrom defects in workmanship or materials. Wear and tear can be assessed by KCNELCTRIC. Parts not typically covered include but are not limited to:

Brake pads

Rotors

spokes

Tires/tubes

Chains

Chain rings

Cassettes

Crank-set

Claims Process

1. Warranty Claims

All claims to this warranty must be made through KCNELCTRIC and submitted to service@kcnelectric.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.

Before making a warranty claim, you are encouraged to contact KCNELCTRIC via service@kcnelectric.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through KCNELCTRIC.

A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by KCNELCTRIC of the parts that need to be replaced.

KCNELCTRIC will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: KCNELCTRIC will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by KCNELCTRIC without the after-sales team’s authorization.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact service@kcnelectric.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

3.When Your Bike Is Still Under Warranty

When your bike is still under warranty,we will do our best to repair it if there is a quality problem, but when KCNELCTRIC’s after-sales engineers believe that the repair does not meet KCNELCTRIC’s commitment to our customers, we will replace it with a sample bike of the same class, depending on the actual situation. Please contact service@kcnelectric.com and provide us with photo or video proof.

Notice:

1.We will not accept shipping damage claims filed more than 7 days after receipt of any products.

2. For offline bicycle store repair services like Velotooler, KCNELCTRIC will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.

Additional

You agree to all of the above by default when you place an order.

This warranty is provided by KCNELCTRIC from the date of purchase to the original owner only and is non-transferable.
in no event shall KCNELCTRIC be liable for any direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage or economic loss, whether based on contract, warranty, negligence, product liability or any other theory.

KCNELCTRIC makes no other warranties, expressed or implied. all implied warranties, including the warranties of merchant ability and fitness for a particular purpose, are limited in time to the express warranties set forth above.

Warranty details may vary by frame type and/or country. This warranty gives you specific legal rights and you may have other rights which may vary from place to place. This warranty does not affect your legal rights.